Leadership 101: How to manage stressed-out staff

As the pandemic has turned the world of retail on its head lately, businesses have been forced to adjust the way they operate and think on their feet to cater to the ever-changing environment, from supply chains to consumer behaviour. As a result, many workers have transitioned to remote working arrangements, and roles and responsibilities have changed. Internal practices have been modified, and external disruptions such as freight delays have also been managed. The impact of these changes has b