“We’re definitely still in turbulent times,” said Kacey Sharrett, vice president of e-commerce and digital at US bookstore giant Barnes & Noble, in a pre-recorded keynote speech at Online Retailer in Sydney on Tuesday. Sharrett was supposed to attend the event in-person, but Covid-19 made that impossible. Instead, like many of the attendees, she made a virtual appearance at the annual retail trade conference. But the circumstances only served to reinforce the importance of her ta
