Q&A with Sara Trilling, Starbucks Asia Pacific

It may be a global coffee giant with hundreds of stores, but this franchise aims to offer both customers and staff somewhere they can belong, wherever they are in the world.  Inside Retail: How has the pandemic impacted Starbucks, as well as the coffee industry as a whole? Sara Trilling: The global pandemic has impacted everyone, with feelings of isolation and loneliness, concerns about health and fears of economic uncertainty. In such an uncertain time, it really makes me think about how t